General Conditions of Sale

The purpose of these general terms and conditions of sale is to govern all relations between, on the one hand,

- The company La Compagnie Dumas SAS, registered with the Paris Trade and Companies Register under number 778 115 246 with VAT number FR778115246 and whose registered office is located at 17 quai Montebello, 75005 Paris. For all correspondence with the company, please send your letters to Rue du pré St Adrien 8700 Tonnerre (production site) or by email to customer service: serviceclient@dumas-paris.com or by telephone at 03 86 55 46 96.

and on the other hand:

- All natural persons who are not professional buyers (individuals) wishing to make an online purchase for personal use directly via our website www.dumas-paris.fr , hereinafter referred to as the customer.

These conditions specify the conditions for ordering, payment, delivery and management of any returns of products ordered by customers on the website www.dumas-paris.fr

They are accessible at any time on the website www.dumas-paris.fr .

These general conditions may be subject to subsequent modifications; the version applicable to the customer's purchase is the one in force on the site when the order is placed.

Article 1: Order

The customer can place an order either directly on our online store or by phone at 03 86 55 46 96 with a representative of our customer service by communicating the name, size and desired quantity of the products presented on the site. Any order placed on the site www.dumas-paris.fr or by phone constitutes the formation of a contract concluded remotely between the customer and the company La Compagnie Dumas SAS, and necessarily implies the irrevocable acceptance by the customer, without restriction or reservation, of the general conditions of sale, before the validation of his order. The choice and purchase of a product are placed under the sole responsibility of the customer. The Dumas Paris online store gives the customer the possibility of purchasing custom-made products. Customer service will process the special request, communication of prices and manufacturing time, within 48 working hours. The store reserves the right to accept or refuse requests for the production of custom-made products. Custom orders will be manufactured within 10 business days. The photographs and graphics presented on the website www.dumas-paris.fr are intended to illustrate the products offered for sale and are not contractual. The customer is invited to refer to the description of each product to learn about its properties and particularities, particularly regarding the desired characteristics and the desired size. All orders will be considered final after payment by credit card, Visa, Mastercard, of the full price through the Dumas Paris online store. Product offers are subject to availability. Information on product availability is provided in real time.

The customer also acknowledges having read and declares to accept without reservation the general conditions of sale of the store's carriers, namely: DPD, GLS and Fedex, available from our customer service or on the Internet at the following addresses: www.dpd.com; www.gls-group.eu and www.fedex.com/fr before confirming their order.

Article 2: Price and payment conditions

For all orders shipped to France and the European Union, the prices listed on our online store are in Euros and include all taxes, excluding delivery charges for the European zone, and include French VAT at the standard rate in force. Any change in VAT rates may be reflected in the price of the products.

For all orders shipped outside the European Union, the sale price of the products and shipping costs will be calculated excluding taxes and expressed in Euros. These prices are understood to be "delivered duty unpaid" (or DDU, incoterm® 2010: Delivery Duty Unpaid), La Compagnie Dumas SAS being materially unable to provide customers with accurate information on the total amount of costs relating to customs duties and formalities, import taxes applicable in the country where delivery is requested. Payment of these costs, which may be necessary for the entry of the products into the delivery territory, is the sole responsibility of the customers. The sale will be considered final after receipt of the full price by the Dumas Paris online store.

The data provided by the customer and recorded by the store on the website www.dumas-paris.fr when ordering constitutes proof of transactions between the Dumas online store and the customer. After the customer has validated the order, the Dumas online store will send a confirmation email to the customer to notify them that the order has been registered.

The price of the purchased products is payable in cash, in full on the day the order is placed by the customer. The Dumas Paris online store will not be required to deliver the products ordered by the customer if the price has not been previously paid in full. Ownership is only transferred to the customer after full payment of the price by the latter. The transfer of the risks of loss and deterioration of the products will take place upon receipt of the products by the customer.

Payment of the total price and delivery charges is made by Carte Bleue, Visa, Mastercard, American Express, or Paypal bank cards, using the customer's account. The customer must be the owner of the bank card used. They access a dedicated area provided by a banking institution, which ensures the security and recording of the payment order. To enhance transaction security, the 3D Secure system has been implemented.

Payments by check are not accepted.

In the event that, for whatever reason (opposition, refusal by the issuing center, etc.), the debit of the sums owed by the customer proves impossible, the order will not be recorded by La Compagnie Dumas SAS.

Article 3: Delivery

The order will be processed within an average of five working days following the day of the order for France, and the average times indicated for other countries.

Except in special cases or if one or more products are unavailable, the products ordered will be delivered in one go.

Deliveries are handled by an independent carrier DPD, GLS or Fedex depending on the delivery area.

The customer is required to check the condition of the delivered products upon receipt of their order. Any deliveries not receiving any reservations from the carrier will be considered by Dumas as compliant.

In mainland France, delivery costs are free (except where indicated), and in Europe, delivery costs are indicated on the website www.dumas-paris.fr and expressed inclusive of all taxes, these are calculated on the basis of the weight of the package sent.

Outside Europe, delivery costs are indicated on the website www.dumas-paris.fr and are expressed excluding VAT (excluding taxes). These are calculated based on the weight of the package.

The customer will be informed of the delivery costs associated with their shopping cart before final confirmation of their order. The customer can find out the delivery costs at any time by viewing their cart updated according to their order.

Except in special cases or if one or more products are unavailable, the products ordered will be delivered in one go.

(Delivery cannot be made to hotels or PO boxes.)

In France, delivery is provided by the DPD carrier from Monday to Friday to the customer's home with the Predict service or to a Relay point of their choice within a delivery time of 48 to 72 hours depending on the region.

For all orders in mainland France, shipping costs are free .

For delivery outside mainland France , regardless of the weight of the order, a supplement of €17 is applied for delivery.

In Europe, delivery costs are indicated on the website www.dumas-paris.fr and are expressed inclusive of all taxes. These are calculated based on the weight of the package.

Dumas, with its partner DPD, ensures the dispatch of orders, with a delivery time of 48 hours to 5 working days depending on the destination.

Zone 1: Germany, Belgium, Luxembourg, Netherlands,

Zone 2: Austria, Spain, Great Britain, Italy

Zone 3: Croatia, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Czech Republic, Slovakia, Norway

Zone 4: Sweden, Finland, Romania, Lithuania, Bulgaria, Latvia, Estonia

Zone 4: Greece, Finland, Bulgaria, Romania

Zone 5: Greece, Malta, Cyprus

Zone 5 (HT): Switzerland, Liechtenstein, Channel Islands

Zone 6: European islands: Balearic Islands (Spain), Sardinia & Sicily (Italy)

Outside Europe, delivery will be provided by our partner FedEx within a delivery time of 48 hours to 6 working days depending on the destination country:

- Zone A: Canada, United States

- Zone B: Australia, Cambodia, South Korea, Guadeloupe, French Guiana, Hong Kong, Indonesia, Japan, Laos, Macao, Malaysia, Morocco, Martinique, Mexico, New Zealand, Reunion, Singapore, St Vincent, St Lucia, Taiwan, Thailand, Tunisia, Vietnam

- Zone C: Saudi Arabia, Bahrain, Brunei, United Arab Emirates, India, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar

- Zone D: South Africa, Bahamas, Anguilla, Antigua & Barbuda, Argentina, Barbados, Belize, Bermuda, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Ecuador, Grenada, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, El Salvador, St Martin, Trinidad and Tobago, Turks Islands, Uruguay, Venezuela, Virgin Islands

- Zone E: Mauritius, New Caledonia, Papua New Guinea, French Polynesia, Seychelles.

- Zone F: China

For Russia and any other country not listed above, please send an email with your request to customer service: serviceclient@dumas-paris.com . The Dumas Paris store will send you the requested information as soon as possible.

If the delivered product is damaged, for example in the event of damaged packaging, packaging already opened, etc., the customer must confirm by email to the customer service of the dumas-paris store any reservations about the delivered product within 3 days of receipt of the product to the following address: serviceclient@dumas-paris.com

Article 4: Withdrawal - Return - Reimbursement

Pursuant to Article L 121-20 of the French Consumer Code as amended by Order No. 2014-344 of March 17, 2014, the withdrawal period is 14 days from the day after receipt of the product. Any withdrawal requests made after this period will not be accepted. The customer must exercise their right of withdrawal in writing to our customer service at the following address: serviceclient@dumas-paris.com , stating the order number corresponding to the purchase and any document certifying the date of receipt of the products. The Dumas Paris store customer service undertakes to contact the customer, in writing or by telephone, within 72 working hours to detail the product return procedure and the return number to be mentioned on the return slip and the package.

The customer must place the entire product along with the return slip in the package and carefully prepare the return package. The products must be returned in their original packaging and in perfect condition. Items returned soiled, damaged, or incomplete are not exchangeable or refundable. If the returned products are deemed unfit for further sale due to, for example, obvious damage, the customer will not be able to exercise their right of withdrawal. We invite the customer to keep the original packaging as well as the cardboard used for delivery during the withdrawal period.

Returns will only be accepted if the customer follows the product return procedure. The costs and risks associated with returning the products are the responsibility of the customer. Returns must be made to the following address:

The Dumas SAS Company

Dumas Paris Customer Service

St Adrien Meadow Street

89700 Tonnerre France

After receiving and verifying the conformity of the returned product (new, unused product, in its original packaging), we will refund you to the credit card used for payment within 30 days. An email will be sent to you to inform you of the day of the refund to the credit card used for the purchase.

For any exchange of goods delivered in accordance with the initial order, the return, reshipping, customs and tax costs and additional costs will be the responsibility of the customer and must be paid in full before the new shipment.

Any custom-made or personalized product with embroidery cannot be returned and cannot be exchanged or refunded.

If the delivered products have an apparent defect or are non-compliant, the customer has a maximum period of 1 month to return the defective product(s) from the date of delivery to notify the company by registered letter:

The Dumas SAS Company

Dumas online store service

Pré St Adrien Street

89700 Tonnerre

or by email to the following address: serviceclient@dumas-paris.com , any reservations or complaints for non-conformity or apparent defect of the products delivered, with all relevant supporting documents.

After this period and if these formalities have not been complied with, the products will be considered compliant and free from any apparent defect and no claim may be validly accepted by the Dumas online store.

We will of course exchange the product (within the limits of available stocks) if the non-conformity of the product is our responsibility.

Article 5: Liability

The products offered comply with current European legislation according to decree no. 2000/164 of February 23, 2000.

All products bearing the Dumas Paris brand have a conventional two-year warranty against hidden defects or manufacturing faults under normal conditions of use and maintenance.

La Compagnie Dumas SAS cannot be held liable for failure to comply with the legislation of a country outside the European Union where the products are delivered. It is the customer's responsibility to check with local authorities regarding the import or use of the products they plan to order.

Compagnie Dumas SAS cannot be held responsible for non-performance of the contract in the event of force majeure, flood, fire and disruption or total or partial strike, in particular of transport and/or communication services.

Article 6: Data protection

The customer is informed that the information relating to his order is subject to automated data processing. In application of Law No. 78-17 of January 6, 1978, it is recalled that the personal data requested from the customer are necessary for the processing of his order and are intended for internal use by the Dumas online store. Dumas undertakes to respect the privacy and protect the personal data of visitors. This personal data may be transmitted to partners of the Dumas online store for the proper functioning of the order process (for example, for the security of payment or the smooth running of delivery). This data may be used by the company La Compagnie Dumas SAS, owner of the online store www.dumas-paris.com, for commercial prospecting or information purposes.

With regard to information concerning him, under the conditions provided for by the law and regulations in force, the customer has a right of access, modification, rectification in his space: "my account" and opposition by contacting customer service by telephone at 03 86 55 46 96 or by e-mail serviceclient@dumas-paris.com .

Article 7: Applicable law

These conditions, as well as all transactions entered into through the site www.dumas-paris.fr , are subject to French law.

In the event of a dispute and in the absence of an amicable agreement between the parties, the French courts, under the conditions of common law, will have sole jurisdiction.

Article 8: Intellectual Property

All elements published on this site www.dumas-paris.com , including texts, photographs, films, illustrations, logos and graphics, used by the Dumas online store are and remain the exclusive property of the Dumas Online Store or its owner La Compagnie Dumas SAS.

Under no circumstances is the customer or any other natural or legal person authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the aforementioned website.

The company names, brands and distinctive signs of products on the website www.dumas-paris.fr are protected under intellectual property law; the reproduction or representation of all or part of these elements is strictly prohibited.